This Privacy Policy explains how we collect, use, protect, and share your personal data when you interact with our website, make a reservation, or use our online payment service.
We are a registered short-term rental provider operating in the Republic of Croatia. We value your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Croatian laws.
Depending on your interaction with our website and services, we may collect the following personal data:
When making a reservation:
• Name and surname
• Contact information (email address, phone number, address)
• Date of birth
• Payment information (e.g., credit card details – processed securely through authorized financial institutions or payment gateways)
Purpose: To manage and confirm your booking, process your payment, issue relevant documentation, and communicate with you regarding your stay.
When using our website:
• Device type and browser information
• Cookie-based data for analytics and performance improvement
Purpose: To ensure the proper functioning of the website, analyze usage trends, and enhance user experience.
We may also collect anonymized statistical data to improve our services. This data cannot personally identify you.
We process your personal data based on:
• Contractual necessity – to process and confirm your reservation or payment
• Legal obligations – such as issuing invoices and maintaining financial records
• Legitimate interest – improving website functionality and guest experience
• Consent – for optional marketing communications or cookie tracking
Your personal data may be accessed by:
• The accommodation provider (host)
• Authorized financial institutions and secure payment service providers (for online payments)
• Website administrators and technical partners (for maintenance and hosting)
Sensitive payment information (such as credit card data) is encrypted and processed directly by authorized payment processors. We do not store or have direct access to your full payment details.
Your personal data will never be sold, traded, or shared with third parties for marketing purposes without your explicit consent.
We apply strict technical and organizational measures to protect your personal information, including:
• HTTPS/SSL encryption for all data transmissions
• Restricted and authenticated access to personal data
• Regular security audits and encrypted backups
• Compliance with PCI DSS standards for secure payment processing
Our website uses cookies to personalize content, analyze traffic, and improve functionality.
We use:
• Necessary cookies – essential for basic site functionality
• Performance cookies – for analytics and improvements
• Marketing cookies – only with your consent
You can manage or withdraw your cookie consent at any time through the Cookie Declaration on our website.
If you subscribe to our newsletter, we will use your name and email address to send occasional updates and special offers. You may unsubscribe at any time using the link included in each email.
You have the right to:
• Access your personal data
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Object to data processing
• File a complaint with the Croatian Data Protection Agency (AZOP)
To exercise your rights, please contact us using the details below.
We retain your personal data only for as long as necessary to:
• Process reservations and payments
• Comply with financial and tax obligations
• Resolve disputes and enforce agreements
Afterward, your data is securely deleted or anonymized.
Our website may contain links to third-party websites. This Privacy Policy applies only to data collected on our website. We are not responsible for the privacy practices or content of external sites.
If your personal data changes (e.g., email or address), or if you wish to correct, update, or delete your information, please contact us:
Email: astinian@astinian.com
Phone: +385 91 114 2411
